Every payment query.
Pay Assist is the AI voice and data layer for the payments industry. Built for acquirers, ISOs, ISVs and PayFacs who want to cut support costs, retain merchants, and grow revenue — without growing their team.
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Queries Resolved
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Avg Handle Time
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Escalation Rate
AI processing next query…
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AI Answer Time
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Uptime SLA
/7
Always On
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Cost Reduction
The Problem
Your support queues are full of questions your data already knows.
Cardholder Disputes & Queries
Cardholders call to challenge charges and request refunds. Agents spend hours pulling data that should take seconds.
Settlement Reconciliation Backlogs
Merchants can't reconcile payouts. The same predictable questions pile up — expensive, manual, and entirely avoidable.
ISO & ISV Support Overhead
Your reseller network generates a constant stream of data queries your internal teams were never resourced to absorb.
The Solution
Resolve payment queries at a fraction of the cost.
The average payment support call costs £4–8 to handle manually. Pay Assist resolves the majority for a fraction of that — and the ones that need a human get there faster, with full context already captured.
AI Voice Agents for Cardholder Enquiries
Authenticate callers, query live transaction data, and resolve disputes in real time. No hold times. No manual lookups.
Merchant Settlement Intelligence
Live settlement, remittance, and reconciliation data answers merchant questions instantly — with full audit trail.
ISO & ISV Data Layer
Give your partner network direct access to payment data intelligence without routing queries through internal support.
Seamless Human Escalation
Complex queries escalate to live agents with full context already captured. No repeat explanations.
Merchant Retention Built In
Merchants who get fast, accurate answers don't churn. Reduce the friction that drives merchant attrition.
PCI DSS Compliant Infrastructure
Built on payment-grade security. Every interaction is audited, encrypted, and compliant with your regulatory requirements.
How It Works
Up and running in 48 hours.
Connect Your Payments Data
Integrate via API and webhook. Settlement files, transaction data, remittance records, and chargeback notifications ingested in real time. No rip and replace.
Deploy Your AI Voice Agent
Configure to your brand, terminology, and escalation rules. Cardholder and merchant calls answered instantly with live data powering every response.
Resolve at Scale
Monitor resolution rates and query volumes through your real-time dashboard. Feed resolved data into your CRM. Your team handles exceptions.
Who It's For
Built for every layer of the payments stack.
Get Started
Ready to resolve payment queries at scale?
See Pay Assist working live against real payments data. No lengthy procurement. No infrastructure overhaul. Deployed in days.
Straight to someone who knows payments.
