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500+

Merchants Supported

2M+

Calls Handled

70%

Reduction in Support Overhead

<10s

Average Query Resolution Time

The Problem

Your support queues are full of questions your data already knows the answer to.

Cardholder Disputes and Enquiries

Cardholders call to query transactions, challenge charges, and request refunds. Your agents spend hours pulling data that should take seconds.

Merchant Payments & Settlement Reconciliation Queries

Merchants call to ask why their payout doesn't match their transaction volume, what happened to a reversed transaction, and when funds will clear. These calls are predictable, repetitive, and expensive to handle manually.

Merchant Servicing Requests

Merchants make requests for stationary, minor updates and account updates. It is not always straightforward to triage these for low value administrative activities, leading to unnecessary cost to service.

ISO and ISV Support Overhead

Your reseller and software partner network generates a constant stream of data queries that your internal teams were never resourced to absorb.

How it works

Three steps to eliminating payment support overhead

    1. Connect Your Payments Data

    Pay Assist integrates directly with your existing payments infrastructure via API and webhook. Settlement files, transaction data, remittance records, and chargeback notifications are ingested in real time. No rip and replace. No lengthy procurement.

    2. Deploy Your AI Voice Agent

    Configure your AI agent to your brand, your terminology, and your escalation rules. Cardholder and merchant calls are answered instantly, with live data powering every response.

    3. Resolve at Scale

    Monitor resolution rates, query volumes, and escalation triggers through your real-time dashboard. Feed resolved data directly into your existing CRM. Your team handles exceptions. Pay Assist handles everything else.

Who It Is For

Built for every layer of the payments stack

Tier 1 Acquirers

Reduce the inbound support burden across your merchant portfolio without increasing headcount. Pay Assist handles the high-volume, data-driven queries that consume your operations teams.

Payment Facilitators (PayFacs)

Give your sub-merchants a premium support experience powered by live data. Resolve settlement and reconciliation queries instantly and reduce churn through faster, more transparent communication.

Independent Sales Organisations (ISOs)

Equip your merchant portfolio with intelligent payment support without building your own infrastructure. Pay Assist plugs into your existing data flows and handles the queries your merchants raise daily.

Independent Software Vendors (ISVs)

Embed payment intelligence directly into your platform. Give your end users the ability to query transaction data, resolve payment exceptions, and manage their payment operations through a voice and data layer that works alongside your existing product.

The Solution

The average payment support call costs £4–8 to handle manually. Pay Assist resolves the majority of them for a fraction of that — and the ones that need a human get there faster, with full context already captured.

    AI Voice Agents for Cardholder Enquiries

    Our intelligent voice agents answer inbound calls from cardholders, authenticate the caller, query live transaction data, and resolve disputes, refund requests, and reconciliation and servicing queries in real time. No hold times. No manual lookups. No agents required for lower value interactions.

    Merchant Settlement Intelligence

    Pay Assist pulls live settlement, remittance, and reconciliation data to answer the questions merchants ask most. How was my payout calculated? Why does my settlement not match my transaction volume? What happened to this chargeback? Answered instantly, with full audit trail.

    ISO and ISV Data Layer

    Give your reseller network and software partners direct access to the payment data intelligence they need, without routing every query through your internal support teams. Pay Assist acts as the intelligent data layer between your platform and your partner network.

    Seamless Human Escalation

    When a query requires human judgement, regulatory handling, or relationship management, Pay Assist escalates intelligently to a live agent with full context already captured. No repeat explanations. No lost information.

    Merchant Retention Built In

    Merchants who get fast, accurate answers don't churn. Pay Assist reduces the friction that drives merchant attrition — no hold queues, no repeat explanations, no unresolved queries sitting in a ticket backlog.

FAQ

Frequently asked questions

Ready to resolve payment queries at scale?

See Pay Assist working live against real payments data. No lengthy procurement. No infrastructure overhaul. Deployed in days.

No development required. No infrastructure costs. Empower your partners with enterprise-grade AI voice technology—launched in days, not years.

Straight to someone who knows payments.
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